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System alerts

Choose who is alerted when your device and agent infrastructure has a problem, such as a device going offline, under Settings → System Alerts. These alerts notify staff about operational issues. Employee-facing notifications are configured separately in Notification settings.

Choose an alert type

Section titled “Choose an alert type”

Select an alert type from the list on the left, such as Org Device App Status Changed, to view and manage the people who receive that alert.

Review recipients

Section titled “Review recipients”

Each recipient entry shows their name and email address, the channels through which they receive alerts, and the resources covered.

  • Channels: Inbox and Email. Enabled channels are highlighted, while disabled channels are muted.
  • Resources: the resources covered by the alert. All means no specific resources have been selected.

If the selected alert type has no recipients, the page displays No Recipients for this alert type yet.

Manage recipients

Section titled “Manage recipients”
  • New Recipient adds a recipient to the current alert type: name, email, the channels to use, and optionally the resources to limit the alert to.
  • Edit changes the recipient.
  • Delete removes them, and they stop receiving alerts of that type.
Section titled “Related”