Approve profile changes
Employees can ask to update their own details through Self Service: personal details, contact information, bank details, emergency contacts, and more. Each request waits on the Approve Changes page (Employees → Approve Changes) until an administrator approves or rejects it, and the employee’s profile shows a Pending badge while a decision is outstanding.
The requests list
Section titled “The requests list”The list shows one row per employee with pending requests: the employee and their Staff ID, a badge with the number of pending changes, and the date of the most recent request. Select Review to open that employee’s requests.
Reviewing a request
Section titled “Reviewing a request”The review drawer groups the pending changes by what they affect, such as personal details or bank details. Within a group you see each field with the value on file now and the value the employee asked for.
You decide each group on its own:
- Approve applies the change to the employee’s record immediately.
- Reject leaves the record as it is. You are asked for a reason, and the employee is told the change was declined.
Because groups are separate, you can accept a new phone number and turn down a bank change in the same sitting. A group you have already decided shows its buttons disabled, so the drawer keeps a record of what you decided and when.
After a decision
Section titled “After a decision”- Approved changes are applied immediately and drop off the pending list.
- Rejected requests are removed, and the employee is told through Self Service that the change was declined.
The page refreshes on its own, so pending counts stay current.
What employees can request
Section titled “What employees can request”Employees can ask to change:
| Category | Examples |
|---|---|
| Personal details | Phone, email, address, emergency contacts |
| Family and dependents | Marital status, spouse name, dependents, beneficiaries |
| Bank details | Bank, branch, account name, account number |
| Identification | ID type, ID number, TIN |
| Education and qualifications | Degrees, certifications |
| Employment | Job title, department, branch, work arrangement |
Which fields an employee can request to change is set by your organization in Self-service settings.